Friday, July 19, 2013

Fixing Sync Problems with SkyDrive Pro

I had major problems with my SkyDrive Pro sync for Office 365. When I first set it up on my Windows 8 laptop, SkyDrive Pro was syncing with the following folder:
C:\Users\[my user folder]\SkyDrive Pro
Later on I had to re-sync and then it started using this folder:
C:\Users\[my user folder]\SkyDrive @ [My Company]
That's fine, so I renamed my old "SkyDrive Pro" folder to avoid confusion. Then I started seeing sync errors on the system tray icon, only, when I tried to view these errors, nothing happened. Then I started to get the error message:
SkyDrive Pro can no longer find "SkyDrive Pro".  If you still want this library on your computer, please sync it again.
So I tried syncing it again. No dice. I tried disconnecting the folder. Fail. So I tried syncing again from SkyDrive Pro on Office 365. Then I got this error:
Could not create workspace "SkyDrive Pro".

This was frustrating. I even uninstalled and reinstalled the SkyDrive Pro client (which runs as a program called groove.exe). I started looking for command line options, and with a Google search for 'groove.exe "skydrive pro" command line options', I finally ran across the post that fixed my issue: "Solved: SkyDrive Pro does not sync anymore".

The solution I learned from that post worked perfectly for me. Here it is:
  • First, kill all the MS Office related processes.
  • Next, delete all files inside these two folders:
    • C:\Users\[my user folder]\AppData\Local\Microsoft\Office\Spw
    • C:\Users\[my user folder]\AppData\Local\Microsoft\Office\15.0\OfficeFileCache
  • Finally, go to your Office 365 account's SkyDrive page and click "Sync".
The data in the first folder is related to groove and SPW (SharePoint Workspace). The second folder stores cache for your synched files.

This worked for me, and I hope it helps you.


  1. Thank you Kevin! This solved my problem. I was synching Document libraries and when I needed to delete a document library the synched folder in my Windows Explorer would now delete. And when I tried to re-create it, I got a cannot create workspace error.

    Your solution helped me get a fresh start.


    Larry Nordlinger

  2. Great, thanks a lot, made my day

  3. Legend. Thanks buddy, that was really starting to pi$$ me off!