The following is an excerpt from a post I published on the AIIM blog called "Solution Success Means User Adoption".
Of all the measures of success for information management solution implementations, there is one critical success factor that stands above the rest: user adoption. In other words, your solution is only successful if it is actually used by the people in your organization.
Getting people to use your system cannot be an afterthought. It must be part of the entire lifecycle of any solution from planning to implementation to ongoing operation.
Put simply, a successful information system is one that is useful, usable, and used. This is a combination of user experience and user adoption.
Read the full post:
"Solution Success Means User Adoption" »